Just ranting out! Apologies for a long story..
I decided to get a Monterosport from Citimotors Makati since this branch offered fleet discount to our company.
Last Monday, Mar 11, I went their office & gave them more than half a million pesos as full payment for 1 unit Monterosport Glx At. My company already provided them PO since February. The SA & I agreed to deliver the unit on Friday, Mar15, between 3-4pm. This to give them time to prepare the unit & install the usual freebies. That means, 1 week that I will have no car, as I sold my old one on that day as well.
Thursday PM, I got a call from my SA saying that my unit is already prepared but can not be released due to pending 10% retention balance from previous units (around25+) that they can not get from my company. I think this retention is for the LTO or/cr processing/ registration.
I told my SA to work it out internally with their company, since I am not involved in the negotiation & being fully paid, is expecting delivery as committed.
Friday morning got a call from the SA saying their management wants to settle first the 10% retention of the previous delivered units before they will release my unit. We had a series of discussions where I am telling her that I am still expecting delivery before 5pm, I can not understand why I am being held 'hostage' to our company's problems.
5pm came & still no delivery, I decided to email our purchasing to cancel the PO and told my SA to return the full payment to me on Monday, Mar 18.
I was very frustrated & pissed off as I missed a lot due to the non-delivery:
1. My friend missed his flight to Davao on that day as I promised him to drive to the airport wih my new car.
2. My daughter missed attending her classmate's birthday as I can not fetch her after the party.
3. I missed the opportunity to surprise my wife on that night by bringing home a new car.
4. My daughter almost came in late this morning at her PE finals in UP. Imagine waiting for a cab at 430am to bring us from Las Pinas to Diliman.
5. I had to beg off playing golf with my friends this afternoon.
Citimotors Makati really made my worst week-end so far...
I decided to get a Monterosport from Citimotors Makati since this branch offered fleet discount to our company.
Last Monday, Mar 11, I went their office & gave them more than half a million pesos as full payment for 1 unit Monterosport Glx At. My company already provided them PO since February. The SA & I agreed to deliver the unit on Friday, Mar15, between 3-4pm. This to give them time to prepare the unit & install the usual freebies. That means, 1 week that I will have no car, as I sold my old one on that day as well.
Thursday PM, I got a call from my SA saying that my unit is already prepared but can not be released due to pending 10% retention balance from previous units (around25+) that they can not get from my company. I think this retention is for the LTO or/cr processing/ registration.
I told my SA to work it out internally with their company, since I am not involved in the negotiation & being fully paid, is expecting delivery as committed.
Friday morning got a call from the SA saying their management wants to settle first the 10% retention of the previous delivered units before they will release my unit. We had a series of discussions where I am telling her that I am still expecting delivery before 5pm, I can not understand why I am being held 'hostage' to our company's problems.
5pm came & still no delivery, I decided to email our purchasing to cancel the PO and told my SA to return the full payment to me on Monday, Mar 18.
I was very frustrated & pissed off as I missed a lot due to the non-delivery:
1. My friend missed his flight to Davao on that day as I promised him to drive to the airport wih my new car.
2. My daughter missed attending her classmate's birthday as I can not fetch her after the party.
3. I missed the opportunity to surprise my wife on that night by bringing home a new car.
4. My daughter almost came in late this morning at her PE finals in UP. Imagine waiting for a cab at 430am to bring us from Las Pinas to Diliman.
5. I had to beg off playing golf with my friends this afternoon.
Citimotors Makati really made my worst week-end so far...