To those who recently got the new e-pass tag at PHP 999.00. Was it easy for you to get your account number? I tried applying online because the website said free delivery within Metro Manila. Had a hard time with the payment part so I gave up on the online option and bought my tag over the counter at the Bicutan office. They told me to call customer service after 24 hrs to activate the tag and secure an account no. Sounds simple right? Not until you call their not-so-hot hotline.
There is no voice prompt that says "To activate your tag, pres..." So you press zero to speak to a customer care rep. In comes elevator music and you wait. And wait. And wait. If you're using a cellphone, don't. Unless you want to finish off your load or get charged for a call that never got you results. Better use a speakerphone so you can go on with other chores while the elevator music "entertains" you. If you have the luxury of a secretary or alalay, leave it to her (or him).
Anyway, after 2 loooong tries, I gave up. The looped music was just too loopy, it was driving me insane. I just might go back to Bicutan and get my account no. over the counter. It might be faster than waiting on the phone. Just wanted to share and find out if others had better luck or if there are other work-arounds to get an account no. Thanks.
There is no voice prompt that says "To activate your tag, pres..." So you press zero to speak to a customer care rep. In comes elevator music and you wait. And wait. And wait. If you're using a cellphone, don't. Unless you want to finish off your load or get charged for a call that never got you results. Better use a speakerphone so you can go on with other chores while the elevator music "entertains" you. If you have the luxury of a secretary or alalay, leave it to her (or him).
Anyway, after 2 loooong tries, I gave up. The looped music was just too loopy, it was driving me insane. I just might go back to Bicutan and get my account no. over the counter. It might be faster than waiting on the phone. Just wanted to share and find out if others had better luck or if there are other work-arounds to get an account no. Thanks.